FAQs

ORDERS

CAN I BUY SINGLE BOTTLES FROM BOLLICINE?

YES, YOU CAN ORDER AS MANY BOTTLES AS YOU WANT AND MIX AND MATCH TO YOUR DESIRE!

WHAT PAYMENT METHODS DO YOU ACCEPT?

CREDIT CARDS ACCEPTED ARE VISA, MASTERCARD AND AMEX

WE ALSO ACCEPT PAYMENTS VIA PAYPAL

 

DELIVERY

WHERE DO YOU DELIVER TO?

WE DELIVER AUSTRALIA WIDE!

DELIVERY IN CERTAIN AREAS IN AUSTRALIA IS RESTRICTED BY LAW, BOLLICINE WILL NOT DELIVER ALCOHOL TO THE FOLLOWING POSTCODES:

4605 CHERBOURG, 4713 WOORABINDA, 4816 PALM ISLAND, 4830 DOOMADGEE, 4871 AURUKUN, 4871 KOWANYAMA, 4871 LOCKHART, 4871 MORNINGTON ISLAND, 4871 PORMPURAAW, 4871 YARRABAH, 4874 MAPOON, 4874 NAPRANUM, 4876 BAMAGA, 4876 INJINOO, 4876 NEW MAPOON, 4876 SEISIA, 4876 UMAGICO, 4895 HOPE VALE, 4895 WUJALWUJAL, 6798 CHRISTMAS ISLAND

LOCATIONS MAY BE ADDED OR MODIFIED FROM TIME TO TIME

IF YOU HAVE ANY DELIVERY REQUESTS OR ENQUIRIES PLEASE CONTACT US AT info@bollicine.com.au  OR CALL US ON: 0455 983 677

HOW MUCH IS DELIVERY?

DELIVERY IS CHARGED AT A FLAT RATE OF $ 12

DELIVERY IS FREE FOR ORDERS OVER $ 200

HOW LONG BEFORE I RECEIVE MY ORDER?

GENERALLY OUR STANDARD DELIVERY TAKES BETWEEN 2 TO 4 BUSINESS DAYS FOR METROPOLITAN AREAS

FOR REGIONAL ADDRESSES 5 TO 7 BUSINESS DAYS

DELIVERIES ARE MONDAY TO FRIDAY BETWEEN 9AM AND 5PM

YOU WILL RECEIVE AN EMAIL AFTER YOUR ORDER IS DISPATCHED WITH A TRACKING NUMBER

WE CURRENTLY DO NOT OFFER SAME DAY DELIVERY BUT IF YOU LIVE IN METROPOLITAN SYDNEY AND HAVE ANY SPECIFIC REQUESTS, SEND AN EMAIL AT  info@bollicine.com.au  OR CALL US ON: 0455 983 677

WHO CAN RECEIVE AND SIGN FOR THE DELIVERY?

UNDER AUSTRALIAN LAW IT IS ILLEGAL TO SELL OR SUPPLY ALCOHOL TO A PERSON UNDER THE AGE OF 18

OUR COURIERS ARE RIGOROUSLY ADVISED NOT TO LEAVE ANY DELIVERY UNATTENDED AND WILL REQUIRE ID IF A PERSON LOOKS UNDER 25

WHAT HAPPENS IF I AM NOT HOME WHEN THE DELIVERY HAPPENS?

OUR DELIVERY COURIERS TAKE OVER ONCE THE ORDER IS DISPATCHED FROM OUR WAREHOUSE

THEY ARE UNDER STRICT INSTRUCTIONS NOT TO LEAVE ANY ORDER UNATTENDED

THEY WILL CONTACT YOU TO MAKE ALTERNATIVE ARRANGEMENTS FOR YOUR DELIVERY IF YOU ARE NOT HOME AT THE TIME

 

RETURNS

CAN I RETURN MY ORDER IF I CHANGED MY MIND?

WE DO NOT ACCEPT RETURNS BASED ON CHANGE OF MIND, HOWEVER WE ARE HAPPY TO DISCUSS ANY EXCHANGE OR DISCUSS OPTIONS. PLEASE CONTACT US ASAP AT  info@bollicine.com.au

THERE IS SOMETHING WRONG WITH MY WINE, CAN I RETURN IT?

IF YOU THINK THE SPARKLING WINE YOU HAVE JUST OPENED IS NOT TASTING RIGHT CONTACT US AS SOON AS POSSIBLE AT  info@bollicine.com.au

IT IS IMPORTANT FOR US TO ASSESS THE ITEM, THEREFORE PLEASE SAVE AND RETURN TO US BOTH THE CORK AND THE BOTTLE .